Disability is one of the most crucial social problems of the 21st century because of the fact that one in six inhabitants of the European Union, namely, about 80 million in total, has a moderate or severe level of disability, whereas one-third of people at the age of above 75 is disabled. Constant progress in the process of diagnosing diseases, innovative methods of their prevention and treatment – thanks to the newest achievements in medical technology that are reflected in modern medical equipment – enable physicians to prolong life. So, gradual ageing of the population will lead to an increase of the number of disabled people and consequently, to the necessity of adapting the surrounding in such a way that we create for these people possibilities of participating in everyday life. In this publication we discuss several guidelines from the strategy of the European Union on disability and attempt to assess their implementation, conducted on the example of adjustedness of very special public institutions – banks – to the service on disabled persons. A major focus is on the analysis of the level of preparation of open-access rooms, taking into consideration architectural solutions,furnishing with modern equipment that supports the service on a disabled customer and also an appropriate training of thebank employees in order to raise the quality
of service. Particular attention was paid to the availability of products and services adapted to attending potential clients with various types and levels of disability.